EQUINE CLAIMS: (800) 331-0211
Equine claims adjusters are available 24/7 at (800) 331-0211, should you need to report an injury or illness on your insured horse. If it is after hours a claims adjuster will call you back. If you have not received a response within 30 minutes call our Justin Insurance Emergency Line (940) 368-0880.
YOUR DUTIES IN THE EVENT OF AN EQUINE CLAIM See section VI. G. 1. & 2. in your policy.
VI.G.1. give immediate notice to us of the occurrence of the Covered Cause of Loss. Such notice should be given by telephone to us at our 24 Hour Equine Operations Call Number: 1-800-331-0211
VI.G.2. in the event of death or “authorized humane destruction” of a “horse,” arrange for a“qualified veterinarian” to conduct a “necropsy” at no expense to the Company. However, we reserve the right to have a “necroscopy” conducted by a qualified veterinarian” we select, at our own expense.
ALL FARM & RANCH OR LIABILITY POLICIES: (800) 972-0272
Call our office to speak with a Farm and Ranch Agent and the necessary claims forms will be provided within one business day. If there is an urgent need to speak with an agent after hours call our Justin Insurance Emergency Line (940) 368-0880.
YOUR DUTIES IN THE EVENT OF A FARM & RANCH OR LIABILITY CLAIM
• Give your insurer written notice of your claim
• Mitigate your damages (Take steps to prevent further damage, i.e. tarp roof, turn off water, etc.)
• Take pictures of the debris and any visible items. Start thinking about the items damaged, destroyed or missing. List the items as you recall them. Record the condition of the site on video in addition to photos, if you can.
• Once you have called in the claim and taken the necessary actions a claims adjuster will contact you regarding an onsite visit
“I use Justin Insurance exclusively for my equine needs. The staff is service oriented and very prompt with any claims process. I highly recommend them.” - LINDY BURCH
“Thank you for your quick claim payment when our baler burned and our roof was damaged. It is great that you can now insure both your horses and ranch in one place.” - BRONC & PATTY WILLOUGHBY
“First they saved me money, then they paid me right away when I had to put down a high dollar mare.
I’ll never insure anywhere else.” -TIM BARRY